Privacy policy

1. Who are we?

VTS Transport B.V., VTS Logistics B.V., and VTS Logistics Belgium B.V. (hereinafter “VTS”) respect your privacy and process your personal data in a secure and transparent manner. This privacy policy explains how we handle your data.

Contact details:

• Postal address: Ingenieur Wagterstraat 8, NL-5831 AZ Boxmeer
• Phone: +31-(0)485-575 354
• Email: info@vts.nl

2. What data do we process?

We may process the following personal data:

• First and last name
• Address details
• Phone number
• Email address
• Browser information
• Anonymized click and browsing behavior on our website
• Data provided via our Debtor Form or other communication

3. Why do we process your data? 

We process your personal data for the following purposes:

1. • Contact requests: To contact you by phone or in writing when you request it, for example via our contact form.
   • Execution of an agreement: For service provision and customer management.
   • Mapping website usage: To improve our website and services using tools like Google Analytics.
   • Legal obligations: To comply with tax laws and administrative obligations.

4. How do we use cookies and tracking tools? 

We use cookies and similar technologies to:

• Support essential functions of the website (e.g., session management).
• Analyze website usage with tools like Google Analytics.
  • Your data is anonymized.
  • Your IP address is anonymized before it is stored.
  • We have a processing agreement with Google and have not given permission for the use of Analytics information for other Google services.

For more information about cookies, see our Cookie Policy.

5. How long do we keep your data?

We do not keep your data longer than necessary for the purpose for which it was collected:

• Data related to an agreement: up to 7 years after the end of the agreement (legal retention period).
• Data without an agreement: up to 2 years after the last contact.
• Website analysis data: according to the retention periods of Google Analytics (currently 26 months).

6. With whom do we share your data? 

Your personal data is only shared if necessary, for example with:

• Financial institutions (for payments).
• Service providers such as IT suppliers or accountants.
• Government agencies, if legally required.
• Google, for the operation of Google Analytics (anonymized and limited). We enter into processing agreements with parties that process your data on our behalf to ensure your data remains secure.

7. What are your rights?

You have the following rights:

• Right of access: you can request what data we have about you.
• Right to correction: you can have incorrect data corrected.
• Right to deletion: you can request us to delete your data unless legal obligations prevent this.
• Right to object: you can object to the processing of your data, for example for marketing. You can submit a request via info@vts.nl. We will respond within 30 days.

8. How do we secure your data? 

We take appropriate technical and organizational measures to protect your data against loss, unauthorized access, or misuse. Examples include:

• Encryption (SSL certificates) for data transmission.
• Limiting access to data to authorized persons.

9. Changes to this policy

We may adjust this privacy policy. The most recent version can always be found on our website. This policy was last updated in January 2025.

If you believe that your data is not properly secured or there are indications of misuse, or if you want more information about the security of personal data collected by VTS, please contact VTS via info@vts.nl.

www.vts.nl is a website of VTS Transport B.V., VTS Logistics B.V., and VTS Logistics Belgium B.V.

VTS can be reached as follows:
Postal address: Ingenieur Wagterstraat 8 NL-5831 AZ Boxmeer VTS Transport & Logistics: Ingenieur Wagterstraat 8 NL-5831 AZ Boxmeer
VTS Transport (Poland): ul. Prosta 24 72-100 Goleniow Poland
VTS Logistics Belgium B.V.: Vilvoordsesteenweg 140 1120 Neder Over Heembeek (Brussels)

Registration number Chamber of Commerce: 16076624
Phone: +31-(0)485-575 354 Email: info@vts.nl